别玩虚的，踏踏实实地做到这15条，就是业主认可的物业服务意识！

1、从我做起，做好自己本职工作，学好专业本领，主动与业主沟通，做最好的自己。<sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">2、你就代表公司，因为你是帮助业主满足其需求的人，每一个员工都是物业的形象代言人，你的一言一行都在业主的眼中、心中。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">3、每一次接触业主都要当作是第一次第一印象决定一切，即使是今天最后一位接待的业主，也要用心给他留下最好的第一印象。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">4、成功之道：总是做得比期望的多一点点。你真的知道业主的期望吗？试着说出来吧，看看自己能否做到。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">5、业主对与错并不重要，重要的是他们感觉我们往往只会纠缠于业主的对错，而忘记了他们的感受。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">6、业主也许并不总是正确的，但是，他们应该得到正确的对待。站在物业的角度看，业主大多数时候并不正确，要求也过于无理，可是业主永远只会站在自己的角度、不大会站在我们的角度。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">7、小事会影响业主的感受，影响业主感受的基本上都是小事。所以，我们的工作只是要做好无数的小事而已。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">8、小事也要力求完美。小事做好了，自然就完美了。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">9、在英文中生气与危险仅差一个字母，跟业主生气时离危险也就不远了。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">10、业主是通过我们说什么、怎么说、做什么来判断我们的。所以，我们要注意自己的一言一行，包括说话的内容、方式和作为与否。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">11、要从错误中吸取教训，不要重复犯错。重复犯错是一种低级错误，也是我们共同的缺点。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">12、好的感受来自于好的态度，态度决定成败。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">13、所提供的服务要比所承诺的好，承诺是100分，服务要120分。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">14、做你所擅长的，并且每天都要做得更好一些。功多自然艺熟。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">15、每天你会变好，也会变坏，这完全取决于你自己懂得控制自己的情绪。这一点很重要。</section>