1、从我做起,做好自己本职工作,学好专业本领,主动与业主沟通,做最好的自己。<sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">2、你就代表公司,因为你是帮助业主满足其需求的人,每一个员工都是物业的形象代言人,你的一言一行都在业主的眼中、心中。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">3、每一次接触业主都要当作是第一次第一印象决定一切,即使是今天最后一位接待的业主,也要用心给他留下最好的第一印象。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">4、成功之道:总是做得比期望的多一点点。你真的知道业主的期望吗?试着说出来吧,看看自己能否做到。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">5、业主对与错并不重要,重要的是他们感觉我们往往只会纠缠于业主的对错,而忘记了他们的感受。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">6、业主也许并不总是正确的,但是,他们应该得到正确的对待。站在物业的角度看,业主大多数时候并不正确,要求也过于无理,可是业主永远只会站在自己的角度、不大会站在我们的角度。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">7、小事会影响业主的感受,影响业主感受的基本上都是小事。所以,我们的工作只是要做好无数的小事而已。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">8、小事也要力求完美。小事做好了,自然就完美了。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">9、在英文中生气与危险仅差一个字母,跟业主生气时离危险也就不远了。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">10、业主是通过我们说什么、怎么说、做什么来判断我们的。所以,我们要注意自己的一言一行,包括说话的内容、方式和作为与否。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">11、要从错误中吸取教训,不要重复犯错。重复犯错是一种低级错误,也是我们共同的缺点。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">12、好的感受来自于好的态度,态度决定成败。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">13、所提供的服务要比所承诺的好,承诺是100分,服务要120分。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">14、做你所擅长的,并且每天都要做得更好一些。功多自然艺熟。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">
</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(136,136,136);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:15px;letter-spacing:0.544px;text-align:justify;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">15、每天你会变好,也会变坏,这完全取决于你自己懂得控制自己的情绪。这一点很重要。</section>