下水管堵塞家中被泡，物业、楼上邻居都担责！

案例简介

<sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">今年春节，正月初八。正当大家走亲访友完，陆陆续续回家，准备上班的时候，陈某夫妇却遇上了一件烦心事。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">陈某夫妇回家后发现家里多处被污水、粪便浸泡，臭气冲天，原本的好心情顿时变得乌云密布。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">这些污水都是哪里来的呢？陈先生叫来了物业公司。物业公司接到报告后到现场察看，发现该单元管道底部被堵、污水不能外排转而从原告的卫生间地漏处泛上来。物业公司请专业人员进行了4个小时左右的疏通，从管道中清理出许多生活垃圾。管道虽然通了，但是原告家中的地板、家具、墙脚多处被污水浸泡，损失明显。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">事情发生后，陈某夫妇多次与物业公司等部门就赔偿事宜进行协商；物业公司亦通过“告知函”的形式，通知同一单元的另外三户业主协商处理，未能就赔偿事宜达成一致意见。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">6月27日，陈某夫妇对物业公司以及同一单元的另外三户业主提起诉讼，要求各被告赔偿财产损失及精神损害抚慰金等各项损失4万元，并由被告承担本案诉讼费。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">此案在审理过程中，物业和陈先生的楼上3户邻居针对陈先生的起诉进行了申辩。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-indent:0em;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">物业下水管堵塞是生活垃圾不当处理所致</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">物业称，在处理过程中，发现下水管内有头发、拖把布、塑料袋等不易腐烂的生活垃圾，因此陈先生的损失是因其他业主不当处理生活垃圾所致。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">物业公司认为，其虽与原告存在物业服务合同。但在接到原告的投诉后，即派人到现场查看，后又聘请专业人员到原告家中进行管道疏通，并在管道中清理出大量不易腐烂的生活垃圾，之后还主动通知相关业主协商赔偿事宜。其履行了物业服务约定的义务，不存在不作为或履约不当的行为。物业无需对原告的损失承担赔偿责任。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-indent:0em;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">邻居损失应由物业公司承担</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">另外三户业主辩称，对原告所诉家中被污水浸泡的事情不清楚。事情发生后，物业公司进行管道疏通并清理出生活垃圾也不清楚。原告主张的损失过高，缺乏事实依据。即便原告家中确因管道堵塞而被污水浸泡，系物业公司未尽管理义务，其损失应由物业公司承担。被告在事情发生过程中无过错，不应承担赔偿责任。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-indent:0em;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">法院判决

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<sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-indent:0em;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">经司法评估，陈先生家地板、衣柜、门等装修价值共计17200元。法院经审理后认为公民的财产权受法律保护；公民、法人由于过错侵害他人财产的，应当承担民事责任。

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<sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-indent:0em;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">陈某夫妇和三户业主入住时，即与物业公司签订《前期物业管理服务协议》，系双方当事人真实意思表示，内容不违反国家法律和行政法规的强制性规定，应认定合法有效。但是物业公司未按约定对房屋共用的上下水管道、落水管等共同设施的运行进行维护和管理，是造成污水管道堵塞的主要原因，应对陈某夫妇家中因污水浸泡造成的损害承担主要责任。

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<sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-indent:0em;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">法院在审理时认为，不动产的相邻各方，应当按照方便生活、团结互助、公平合理的精神，正确处理排水方面的相邻关系。给相邻方造成妨碍或者损失的，应当停止侵害，排除妨碍。陈某夫妇和其他业主在居住生活时，将头发、拖把布、塑料袋等不易腐烂的生活垃圾，随污水排入污水管道，对造成管道堵塞均有一定责任，酌情处理确定各承担10%的责任。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;text-align:justify;max-width:100%;font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;min-height:1em;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section>