万科物业服务品质提升方案70条

一安全管理

<sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（一）提升客户对安全管理工作的直观感受</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">1、客户出入较集中的时段，将巡逻岗临时固定在明显位置，随时为客户提供便捷服务；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">2、增强岗位的主动性，对认识的客户主动打招呼，面生的礼貌询问、身份核实；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">3、每周末下午客户集中时段，进行安全军事训练，提高客户对安全的直观感受；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">4、定期上门统计出租户信息，消除安全隐患；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">5、夜间岗位配警戒等，以减少业主见不到安全员现象。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（二）提高客户的参与度，并联合政府资源，做到群防群治</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">6、组织社区义工、老年协会或热心业主组成社区安全巡查队，分时段在小区内巡逻；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">7、定期开展突发事件演习，争取更多的客户参与进来。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（三）加强对客户的宣传与引导</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">8、主动上门，住户水电设施检测、对讲报警设备使用介绍及检测；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">9、定期印制安全类宣传单，各出入口岗位发放，客服人员上门访谈时发放；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">10、定期开展“安全进院落”等活动，通过安全宣传展板或DV播放进行宣传引导。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（四）安全管理与客户服务并行，让客户居住安心</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">11、安全巡查时，发现客户忘记关门窗的或雨棚破损的，及时提醒客户，并重点关注；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">12、发现晚上较晚单独在外面玩耍的小孩，打对讲提醒业主，并重点关注。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（五）加强内部管理及员工培训</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">13、编制岗位傻瓜式操作指引，强化新职员对岗位快速适应；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">14、每月组织不当班安全员到窗口岗位进行岗位实操演练培训，让班员能直观感受到自已的不足和他人的优点，并快速成长；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">15、开展各类评比活动，不仅树立岗位标杆，而且还要在班组中营造竞争氛围，拉大差距；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">16、客服人员定期到安全班组开座谈会，与一线安全员分析案例，提升一线人员的服务意识。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">二设施管理</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（一）加强公共设施维护的计划性</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">17、制定公共设施保养计划，实施预防性管理，在公共设施出现问题前及时整改；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">18、制定夜间巡查计划，夜间值班经理、公共设施维护人员和片区安全主办参与其中，重点检查夜间照明的完好性。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（二）关注客户所关注的，明确工作重点**</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">19、以客户直观感受以及对客户日常生活影响程度为依据，制定公共设施维护时限表，责任人在接单后必须在规定的时限内完成。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（三）加强人员的责任心，发挥团队优势</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">20、公共设施维护责任到人，建立日常巡查和维护机制；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">21、实行片区责任制，片区客服人员、网格人员和维修人员对所辖片区公共设施负责；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">22、对各片区公共设施维护状况进行评比，较好的进行鼓励，形成片区间的良性竞争氛围。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（四）在做工作的同时，还要加强宣传，让客户知道我们所做的各项工作</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">23、对小区内实施的各项公共设施维护改造，都及时通过公示栏知会客户。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">三环境管理</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（一）参与供方管理过程，协助供方管理，提升现场环境卫生品质</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">24、供方要针对各小区的差异，提供适合本小区的管理方案，包括人员招聘、培训、作业流程、考核办法等；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">25、标准化供方现场作业流程和礼节礼仪，制定统一的培训课件；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">26、服务中心定期评选供方优秀员工，给予一定奖励，提升供方人员工作积极性；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">27、每月与供方班长以上管理人员召开工作会议，针对本月环境工作出现的问题，客户投诉等确定整改措施，共同制定下月工作重点；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">28、对供方的员工也要实施关怀计划，让其融入到团队当中，更好的服务于社区。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（二）明确工作重点，加强重点区域和重点时段的清洁与检查</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">29、制定客户触点区域、时间段的环境卫生管理办法，让客户感觉干净整洁的居住环境；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">30、定期调整作业顺序和流程，如：楼道清洁人员定期调整清洁楼道的顺序，让每个早上定时出门的业主都能遇到现场清洁人员；每天下班前对楼道进行一次清洁巡查，确保业主晚间回家时楼道清洁干净。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（三）全员参与环境工作，持续发扬万科物业人过地净的优良传统</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">31、全员网格化管理，划分责任区域，避免死角存在；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">32、每周管理人员进行集中巡查，每月对环境卫生情况较好区域的网格人员给予奖励；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">33、强调全体职员人过地净，检查执行情况，与考核挂钩；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">34、要求安全固定岗负责方圆一百米的环境卫生，不能出现白色垃圾。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">四绿化养护</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-align:center;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（一）保持小区客户集中区域的绿化观感</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">35、条件较好的社区可保持客户集中区域和重点区域（如：主出入口、大堂、广场等区域）有时花美化；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">36、条件不好的社区可选择叶子颜色不同的植被搭配栽种，也可选择价格较便宜的开花植物栽种；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">37、开拓思维，外出学习，在小区内做一些标志性的植物造型；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">38、对路面左右草坪进行砍边、切边修饰。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（二）加强对绿化养护，减少病虫害影响</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">39、针对季节制定绿化养护计划，并落实到位；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">40、加强专业技能培训，掌握小区内植物的生长属性与养护要求，做好病虫害预防工作；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">41、每年制定乔木修剪计划，避免乔木过于茂盛而影响业主的日常生活。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（三）提供绿化增值服务</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">42、为客户免费提供绿化养护知识的咨询，并对有需求的客户家中枯萎的花草进行施肥养护指导。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">五交通秩序</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（一）加强对违章乱停车车辆的管理</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">43、高峰期安排专人引导客户的进出与车辆停放，减少客户等待时间，及时处理冲突；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">44、岗位间形成互动，确保车辆驶入、引导、停放均有岗位跟进，缩短客户寻找车位的时间，规范车辆停放；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">45、对经常违规的车主，各岗位必须熟知其信息，从其一进入小区开始，车场岗就要进行提醒，还要定期采取电话提醒和上门进行沟通，直至此车主改变违规习惯；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">46、与长期空置固定车位业主沟通，设置爱心车位，让其他业主临时停放，缓解车位不足的压力等；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">47、对于停车位不足的小区，要积极的与社区工作站、居委会、业委会探讨，寻求资源拓展车位，改善停车位不足情况。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（二）加强宣传和信息互动</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">48、增强小区车位信息的透明度，如定期将项目内车位信息进行公示，加强与业主的沟通，提醒业主在买车前要充分考虑停车位的问题；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">49、定期举行专项宣传，如文明行车宣传月、小区交通秩序宣传月等，通过举行各类活动进行广泛宣传。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（三）提供让客户更“安心”服务</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">50、每班对车辆外观、车窗及车灯关闭情况、轮胎气压等进行检查，有异常情况及时知会客户；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">51、对长期停放的车辆进行灰尘清洁，有条件的部门可购置一些车罩，为长期停放未使用的车辆提供服务；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">52、收集社区周边汽车维修服务单位紧急联系电话，采购简易更换汽车轮胎工具并根据需要帮助更换汽车轮胎。</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;box-sizing:border-box!important;overflow-wrap:break-word!important;">六意见回应</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">（一）加强服务人员责任心，推行片区责任制</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">53、制定落实客户投诉、家政维修回访制度，发现问题及时改进，并及时将回访情况汇总发送相关责任人；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;">54、投诉日盘点确定责任人，每天对投诉进行盘点，未完成的投诉要找出根源，并负责督促责任人尽快完成；</section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;letter-spacing:0.544px;text-indent:32px;box-sizing:border-box!important;overflow-wrap:break-word!important;"></section><sectionstyle="margin:0px16px;padding:0px;color:rgb(51,51,51);font-size:17px;max-width:100%;font-family:-apple-system,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHe