万科物业10条措施应对业主违章搭建！

<sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">1、在前期介入阶段，对整个小区情况进行分析，统计所有可能进行违章搭建的房号，进行备案。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">2、在入住期间，将政府有关违章搭建的法规内容加入到入住资料中，加强对违章搭建的宣传。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">3、在装修备案过程中，对装修备案的客户装修申请，应特别关注有无违章搭建的装修设计，并知会装修巡查技术员和安全员对该房重点巡查，及早发现，及时处理。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">4、加强出入口岗的管理，对客户运进装修材料时，应重点关注有无能进行搭建的材料，对有问题的及时报告安全负责人或管理人员处理。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">5、加强装修巡查，不管是安全员或技术员巡查过程中发现问题，都应及时上报，防止违章搭建进行。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">6、在制止违章搭建过程中，尽量以劝说为主，严禁与客户发生冲突，必要时，避开客户视线，进行有效的拍照取证。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">同时，客户投诉负责人应当到现场或寻找最佳机会主动与客户进行沟通，必要时可联合业委会和热心人士劝说引导客户合法申请搭建物，保持小区的外观统一。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">7、在沟通协商不成的情况下，物业服务中心可以和业委会联合给违章搭建者下发《整改通知书》，限期整改，并请客户签收。若客户拒签，可回避客户进行拍照取证并存档，也可请业委会或居委会/社区工作站人员到现场证明。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">8、对强行违章搭建客户，物业服务中心应进行详细统计，确定重点户数，拟函并附图片资料，联合居委会/社区工作站、业委会上报区/街道办事处等政府主管部门，如国房局、规划局、城管办等，必要时上访政府信访办，求得政府部门的支持帮助，直至主管部门下发《限期拆除决定书》。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">9、跟进政府主管部门对违章装修的拆除行动，定期向公司领导汇报进展情况。主管部门实施违章装修拆除时，如需要，物业服务中心应配合主管部门的行动，现场给客户做一些解释性工作，但物业服务中心人员不能参与拆除行为。</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">

</section><sectionstyle="margin:0px16px;padding:0px;max-width:100%;color:rgb(51,51,51);font-family:-apple-system-font,BlinkMacSystemFont,"HelveticaNeue","PingFangSC","HiraginoSansGB","MicrosoftYaHeiUI","MicrosoftYaHei",Arial,sans-serif;font-size:17px;letter-spacing:0.544px;text-align:justify;text-indent:31px;box-sizing:border-box!important;overflow-wrap:break-word!important;">10、认真做好被拆客户的安抚工作，制定应急处理措施。对蓄意扰乱物业服务中心办公秩序的闹事者，进行劝阻，对损坏办公设施和伤害工作人员的行为进行拍照取证、报警并知会相关领导。</section>